Returns & Exchanges
At L'Élevage du Petit Mouré, we take great pride in the quality of our artisanal food products. Due to the perishable nature of our goods, we offer a dedicated resolution process for any items that do not meet our high standards upon delivery.
Inspect Your Order
Upon arrival, please immediately inspect your package and verify the condition and temperature of all food items.
Contact Customer Support
If you receive a damaged or incorrect item, email our support team within 24 hours of delivery including your order number and clear photographs of the issue.
Quality Assessment
Our team will review your claim and the provided evidence to determine if a replacement or refund is warranted based on our food safety protocols.
Resolution Processing
Once approved, we will initiate a priority replacement shipment or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing